Refund & Returns Policy

30-Day Return Window

We offer a generous 30-day return period from the date of delivery for all Golden Goose Ballstar and Superstar sneakers purchased from GGBD Shoes. This extended timeframe allows you to thoroughly evaluate your purchase and ensure the perfect fit and satisfaction with your designer sneakers.

Return Conditions

• Items must be returned within 30 days of delivery date
• Sneakers must be in original, unworn condition
• All original packaging, boxes, dust bags, and authenticity cards must be included
• Items must show no signs of wear, scuffing, or damage
• Original tags and labels must remain attached

Refund Process & Timeline

Step	Timeline	Description
Return Request	Within 30 days	Contact our customer service team to initiate return
Return Authorization	1-2 business days	Receive return authorization number and shipping label
Item Inspection	3-5 business days	Quality check and authenticity verification upon receipt
Refund Processing	5-7 business days	Refund issued to original payment method

Refund Methods

All approved refunds are processed back to your original payment method. Depending on your bank or credit card provider, it may take an additional 3-10 business days for the refund to appear on your statement.

• Credit Card: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-10 business days

How to Initiate a Return

Step 1: Contact Customer Service

Email our dedicated customer service team at [email protected] with your order number, reason for return, and any relevant photos if applicable. Our team responds to all inquiries within 24 hours during business hours.

Step 2: Receive Return Authorization

Once your return request is approved, you'll receive a Return Authorization (RA) number and a prepaid shipping label. This RA number must be clearly written on the outside of your return package.

Step 3: Package Your Return

Carefully package your Golden Goose sneakers in the original box with all accessories. Include your order confirmation or receipt. Use the provided prepaid shipping label for domestic US returns.

Step 4: Track Your Return

Once shipped, you'll receive a tracking number to monitor your return's progress. We recommend using a trackable shipping service and retaining your shipping receipt until the refund is processed.

Exchange Policy

While we don't offer direct exchanges, we make the return and repurchase process seamless. If you need a different size or style of Golden Goose sneakers, simply return your original pair following our standard return process and place a new order.

Size Exchange Priority

For size-related returns, we offer expedited processing to help you get the perfect fit quickly. Size exchanges are processed within 3 business days of receiving your return, and we'll notify you immediately when your refund is issued so you can reorder.

Non-Returnable Items

To maintain the highest standards of hygiene and product integrity, certain items cannot be returned:

• Sneakers that have been worn outdoors or show signs of use
• Items damaged by misuse, normal wear, or accidents
• Products with removed or damaged authenticity tags
• Items returned without original packaging or accessories
• Special order or customized items (when applicable)
• Items returned after the 30-day return period

International Returns

We welcome international customers and understand the importance of flexible return policies for overseas purchases. International returns require additional coordination due to customs and shipping considerations.

International Return Process

• Contact customer service before returning for special instructions
• International customers are responsible for return shipping costs unless the item is defective
• Returns may be subject to customs duties and import taxes
• Processing time may be extended by 5-10 business days due to international shipping

Damaged or Defective Items

In the rare event that you receive damaged or defective Golden Goose sneakers, we take full responsibility and will make it right immediately.

Defective Item Procedure

• Contact us within 48 hours of delivery with photos of the damage or defect
• We'll provide immediate return authorization and prepaid shipping
• Full refund or replacement will be processed within 2 business days of receipt
• We cover all return shipping costs for damaged or defective items

Refund Processing Details

What's Refunded

• Full purchase price of returned sneakers
• Original shipping costs (for defective items only)
• All applicable taxes and fees

What's Not Refunded

• Original shipping costs (unless item is defective)
• Return shipping costs (customer responsibility for domestic returns)
• International customs fees or duties

Customer Satisfaction Guarantee

Your satisfaction with your Golden Goose sneakers is our top priority. Beyond our standard return policy, we're committed to working with each customer individually to ensure complete satisfaction. If you have concerns that fall outside our standard policy, please don't hesitate to contact our customer service team to discuss your specific situation.

We believe in the quality and craftsmanship of Golden Goose sneakers, and we're confident you'll love your purchase from GGBD Shoes. Our customer service team is trained to handle unique situations with flexibility and understanding.